Terms and Conditions

Effective Date: 01/03/2025

Welcome to Doctor Maintenance! These Terms and Conditions ("Terms") govern your use of our website (www.doctormaintenance.com), services, and products, including appliance repair and the sale of new and used appliances. By accessing our website, using our services, or purchasing our products, you agree to these Terms. If you do not agree, please discontinue use of our website and services.

1. General Overview

Doctor Maintenance provides appliance repair services and sells new and used appliances to customers across Maryland. These Terms outline the rules, obligations, and policies governing our interactions with you, the customer.

2. Appliance Repair Services

2.1 Service Scope:
We repair household appliances, including but not limited to refrigerators, washing machines, dryers, ovens, stoves, and dishwashers. Repairs are based on diagnostic results and customer-provided information.

2.2 Service Warranty:

  • All repair services include a 30-day workmanship warranty covering labor.

  • Replacement parts are covered by the manufacturer's warranty where applicable.

  • Warranty exclusions:

    • Issues unrelated to the original repair.

    • Damage caused by misuse, neglect, or improper operation.

2.3 Appointments:

  • Appointment times are based on availability, with same-day service offered when possible (not guaranteed).

  • Customers are responsible for providing accurate appliance details and ensuring access to the appliance.

  • Missed appointments may incur a fee.

2.4 Diagnostic Fee:

  • A non-refundable diagnostic fee applies to all evaluations. If a repair is authorized, the fee will be credited toward the repair cost.

3. New and Used Appliance Sales

3.1 New Appliances:

  • New appliances come with the manufacturer’s warranty. It is the customer's responsibility to register the product to activate this warranty.

3.2 Used Appliances:

  • Used appliances are sold "as-is" unless explicitly covered by a separately purchased extended warranty.

  • All used appliances are inspected and functional at the time of sale.

3.3 Warranty Period:

  • Used appliances include a 60-day store warranty for appliances purchased at our store located at 7014 German Hill Rd, Unit C, Dundalk, MD, 21222.

3.4 Returns and Exchanges:

  • New appliances: Returns or exchanges are allowed within 14 days of purchase, provided the item is unused and in original packaging. A restocking fee may apply.

  • Used appliances: Non-returnable and non-refundable unless covered under an extended warranty.

3.5 Delivery and Installation:

  • Delivery and installation services are available for an additional fee.

  • Customers must ensure safe delivery paths. Doctor Maintenance is not responsible for damages caused by unsafe or inaccessible delivery conditions.

4. Payments and Pricing

4.1 Pricing:

  • Prices are subject to change without notice. Listed prices exclude taxes, delivery fees, and installation costs unless specified otherwise.

4.2 Payments:

  • Payments must be made in full at the time of purchase or service. We accept cash, credit/debit cards, and approved financing options.

4.3 Financing:

  • Financing options are available through third-party providers. The terms of financing are governed by the respective provider's policies.

5. SMS Communication Policy

By opting into SMS communications, you consent to receiving text messages related to:

  • Appointment confirmations and reminders.

  • Service updates and promotional offers.

Opt-Out Policy:

  • You can unsubscribe at any time by replying "STOP" to any text message. Standard message and data rates may apply as determined by your carrier.

Data Usage and Privacy:

  • Doctor Maintenance values your privacy and ensures that SMS opt-in data or phone numbers provided for SMS communications will not be shared, sold, or used for purposes outside of those explicitly stated in this policy.

Customer Responsibilities:

  • Ensure the phone number provided is accurate and authorized for SMS communication.

  • Notify us promptly of any changes to your contact information.

Consent Notice:

By providing your phone number and opting into SMS communications, you agree to receive text messages from Doctor Maintenance. These messages may include appointment confirmations, reminders, promotional offers, and updates regarding our services. You may withdraw your consent at any time as described in the Opt-Out Policy above.

6. Limitation of Liability

Doctor Maintenance is not liable for:

  • Pre-existing issues with appliances.

  • Consequential damages, loss of use, or missed opportunities due to service delays.

  • Unauthorized tampering or repairs made after our service.

Our maximum liability is limited to the amount paid for the specific service or product in question.

7. Customer Responsibilities

  • Customers must provide accurate appliance details and contact information.

  • Customers must notify us immediately of any dissatisfaction or concerns regarding services or products.

  • Customers are responsible for the safe operation and maintenance of repaired appliances.

8. Privacy Policy

Doctor Maintenance values your privacy. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.

9. Changes to Terms and Conditions

We reserve the right to modify these Terms at any time. Changes will be effective upon posting on our website. Continued use of our services or website constitutes your acceptance of the updated Terms.

10. Governing Law

These Terms are governed by the laws of the State of Maryland. Any disputes arising under these Terms will be resolved exclusively in Maryland courts.

11. Contact Information

If you have any questions, concerns, or feedback regarding these Terms, please contact us:

Doctor Maintenance
7014 German Hill Rd, Unit C
Dundalk, MD 21222
Phone: 443-678-8144
Email: support@doctormaintenance.com
Website: www.doctormaintenance.com