Privacy Policy


Effective Date: 01/01/2025

Doctor Maintenance ("we," "us," or "our") values your trust and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with us, including but not limited to visiting our website at www.doctormaintenance.com, engaging in our appliance repair services, or purchasing new and used appliances from our store located at 7014 German Hill Rd, Unit C, Dundalk, MD, 21222.

By using our services, you consent to the terms outlined in this Privacy Policy. If you do not agree, please do not use our services. For any questions, contact us at robin@doctormaintenance.com.

1. Information We Collect

1.1 Personal Information You Provide
We collect personal information directly from you when you:

  • Book a repair service or consultation.

  • Make purchases from our store or online.

  • Opt in to receive SMS updates or email communications.

  • Participate in promotional activities or surveys.

The types of personal information we may collect include:

  • Name, address, phone number, and email address.

  • Payment details, including credit or debit card numbers.

  • Appliance details (e.g., brand, model, issues reported).

1.2 Automatically Collected Information
We collect certain information automatically when you visit our website, including:

  • IP address, browser type, and operating system.

  • Device information and usage data (e.g., pages visited, time spent).

1.3 SMS Communication Information
If you opt in to receive SMS notifications, we collect:

  • Your phone number and preferences for communication.

1.4 Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver personalized advertisements. For more information, see our Cookie Policy.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To schedule and provide appliance repair services.

  • To process payments for products or services.

  • To send SMS or email notifications, including appointment reminders and promotions.

  • To comply with legal obligations and maintain service quality.

  • To improve user experience through analytics and feedback.

3. SMS Communications

By opting in to SMS communications, you consent to receiving text messages related to:

  • Appointment confirmations and reminders.

  • Promotions, updates, and service-related alerts.

Opt-In and Opt-Out Rights:

  • You may opt in by providing your phone number during service booking or on our website.

  • You can opt out at any time by replying "STOP" to any SMS message.

Data Charges:

Standard message and data rates may apply based on your carrier’s terms.

Third-Party Sharing:

We do not share your phone number or SMS data with third parties for marketing purposes. SMS opt-in or phone numbers provided for SMS communications will not be shared, sold, or used for purposes outside of those explicitly stated in this Privacy Policy.

Consent Notice:

By providing your phone number and opting into SMS communications, you agree to receive text messages from Doctor Maintenance. These messages may include appointment confirmations, reminders, promotional offers, and updates regarding our services. You may withdraw your consent at any time as described in the Opt-Out Rights above.

4. Sharing Your Information

We may share your information in the following situations:

  • Service Providers: To trusted partners who assist in delivering our services, such as payment processors or delivery services.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets.

  • Legal Compliance: To comply with applicable laws or respond to lawful requests.

5. Retention of Information

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law.

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request access to your personal data.

  • Correction: Request correction of inaccurate or incomplete data.

  • Deletion: Request deletion of your personal data, subject to legal obligations.

  • Marketing Opt-Out: Opt out of SMS, email, or targeted advertising communications.

To exercise your rights, contact us at robin@doctormaintenance.com.

7. How We Protect Your Information

We use industry-standard security measures to protect your personal information. However, no system is 100% secure, and we cannot guarantee the complete safety of your information.

8. Children’s Privacy

We do not knowingly collect personal information from individuals under the age of 18. If you believe we have collected such information, please contact us immediately, and we will take appropriate action.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to improve user experience and provide personalized content. For detailed information on the types of cookies we use and how to manage them, see our Cookie Policy.

10. California Privacy Rights

If you are a California resident, you have additional privacy rights under the California Consumer Privacy Act (CCPA), including the right to:

  • Request details of information collected and shared.

  • Opt out of the sale of your personal data (we do not sell personal data).

  • Request deletion of your personal data.

To exercise these rights, contact us at robin@doctormaintenance.com.

11. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal compliance. Changes will be posted on this page with an updated effective date.

12. Contact Us

For questions, concerns, or to exercise your privacy rights, please contact us at:

Doctor Maintenance
7014 German Hill Rd, Unit C
Dundalk, MD 21222
Email: robin@doctormaintenance.com
Phone: 443-678-8144

By continuing to use our services, you acknowledge and agree to the terms of this Privacy Policy.